Your business, our expertise Stand out through
quality service
Everything for the best shopping experience
What keeps us going back that one particular store, or choose a brand over another? Price? Certainly. In addition, of course, quality products always play a bigger role in that equation. However, it is mostly about how we are welcomed and treated during our shopping experience, and how brands go that extra mile to make sure we are 100% satisfied, that makes them grow on us.
Behind all the technology, infrastructure and devices, there’s always people. There’s always a customer. A personalized, fast, inexpensive and transparent service is what customers are expecting. With the help of NEWVISION’s solutions, specially designed for the retail market, every store environment grows wider, becomes more inviting and much less stressful. Customers can browse for the products they want and need in a relaxed way, knowing they can always keep track of their place in queue, or get the fastest way to finish their purchase.
Main benefitsHow can Newvision help?
We make a difference,
by making it simpler
We simplify your processes to generate the most value
Every day, NEWVISION works actively to make a positive impact in people’s lives and potentiate our customers’ business. We couldn’t be prouder to have so many that trust us to help them do just that. Here are a few examples, out of several hundreds of customers we support.
Changing the world,
one queue at a time.
Our solutions
We help shape and deliver the most engaging experiences
Today, brands can engage and connect with their customers by enrolling a wide diversity of touchpoints and mobile apps, as premium marketing channels. Getting data on your customer’s shopping patterns is an invaluable tool to help meet and exceed their expectations.
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Queue
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ManagementGrant your services with an organized and consistent structure across your entire customer service network, by implementing operational and analytical tools that transform customer interactions into more efficient, productive and pleasant experiences. -
Digital
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SignageConvert wait time into quality time by reducing the impact of perceived wait times, delivering real-time service information and increasing the effectiveness of your institutional messages and campaigns through tailored interactions with customers. -
Customer Feedback
know moreCreate and customize surveys to get valuable insights about how your customers perceive the quality of your services and use that feedback to identify improvement opportunities so you can deliver continuous improvement to their experience. -
Payment
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KiosksSelf-service sales channels are amazingly intuitive tools that grant superior autonomy to customers to get the fastest and most efficient service and allow your representatives to focus on complex tasks, delivering superior quality service and memorable customer experiences. -
Cash Management
know moreThese powerful solutions represent an incredible way to improve the overall efficiency of cash payments, eliminating human error from the equation, assuring the best asset protection and allow your representatives to focus on complex tasks and delivering superior quality service.
Case Studies
The biggest benefit we can extract from
a Queue Management system is actual
knowledge of the service being provided.
José Pedro RibeiroSport Lisboa e Benfica
- 30% Average Productivity
Increase - Up to75% product sales
improvement - 8Months Average
ROI