Your business, our expertise Because everyone’s biggest asset is time

Invest in the best customer experience
When the time comes to choose which financial and insurance products to invest, stability and solid service performance are always paramount to every customer. Today, Financial Institutions need to deliver the best solutions to help convey their message, deliver the best service and products, and retain customer loyalty.

NEWVISION solutions are designed to expand the way businesses communicate with customers and deliver their services, always sensibly dealing with the emotional stress and overall sense of discomfort caused by long wait lines. We significantly increase the quality of service by providing superior service organization and control over performance, while efficiently delivering clear and objective information to customers.

We make a difference,
by making it simpler

We simplify your processes to generate the most value.

Everyday, NEWVISION works actively to make a positive impact in people’s lives and potentiate our customers’ business. We couldn’t be prouder to have so many that trust us to help them do just that. Here are a few examples, out of several hundreds of customers we support.

  • CaixaCaixa
  • Bank Populaire marocBank Populaire maroc
  • bbvaCaixa
  • Kuveyt Turkbbva
  • AtlanticoAtlantico
  • BacBac
  • Bank of khartoumBank of khartoum
  • BNU TimorBNU Timor

Changing the world,
one queue at a time.

Our solutions

We deliver the most efficient, fair and personalized customer service experiences.

Personalizing the experience, reducing the total wait time and empowering customers to choose how to make the best of their own time, consistently results in positive and rewarding customer experiences.

Main benefitsHow can Newvision help?

For the Customer

  • Plan ahead

    Quickly find services, check queue status and reserve a place in queue or schedule an appointment through Online and Mobile services.

  • Fast Check-in

    Deliver the simplest check-in process at a Queueing Kiosk or through a Mobile App.

  • More time, more freedom

    Free customers from having to wait in a physical line , allowing them to make the best use of their time and keeping them informed of their queue or appointment status every step of the way.

  • Less waiting, less stress

    Reduce actual and perceived wait times, keeping customer anxiety levels to a minimum, while effectively promoting your brand and products with the assistance of Digital Signage solutions.

  • 1/4

For your Business

  • Organize your operations

    Organize store operations through the proper segmentation of service categories.

  • Invest on Quality

    Greatly improve the quality of service by projecting a modern and efficient image of your business.

  • Increase the performance of your service representative by reducing the anxiety of dealing with frustrated customers, while reducing the number of customers that walk away.

  • Faster Transactions

    Achieve faster transaction times through the integration with Core Banking systems, by getting the customer’s information and profile ahead of time.

  • Engage your customers

    Transform the customer journey into a simple, intuitive and engaging experience that your customers are sure to remember.

  • Optimize your services

    Real-Time KPIs allow immediate reaction from branch managers, allowing them to adjust the resources and the customer flow according to the current needs.

  • Gain insight on performance

    Keep record of all service transactions of the entire branch estate, gaining deep insight on how customer service is performing, how it can become more efficient and how to reduce costs without sacrificing service quality.

  • Deliver Eye-Catching Content

    Consistently deliver eye-catching institutional messages and marketing campaigns to your customers, through our entire offering of Digital Signage Channels.

  • 1/8
  • 1.5K+ branches supported for
    a single customer
  • 30% Average Productivity
    Increase
  • 96Up to% reduction in actual
    Wait Times

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