Your business, our expertise Focus on delivering the best service.
The gears that set our world in motion.
In a modern and functional society, the Utilities sector is without question one of the most critical. From the most fundamental services – like Water, Power or Gas – to those that allow us to extend our reach as human beings – like Transportation, Education or Tourism – we rely every day on a vast network of services from which we expect the best possible performance.
For that very reason, Customer Service is a cornerstone component for the Services and Utilities market. Either it’s an in-store experience or through online platforms, investing in the improvement of the Customer Experience represents a big leap forward in resource optimization, thus elevating the standard for service efficiency. Customers yearn for efficient service, delivered in pleasant environments, and are eager to connect with businesses that provide the most rewarding experiences.
case studies
The partnership with Newvision allows us to evolve
from a service improvement perspective.
José Carlos RibeiroDirector for In-Store Channels
EDP Portugal
We make a difference,
by making it simpler
We simplify your processes to generate the most value.
Everyday, NEWVISION works actively to make a positive impact in people’s lives and potentiate our customers’ business. And we couldn’t be prouder to have so many that trust us to help them do just that. Here are a few examples, out of several hundreds of customers we support.
Changing the world,
one queue at a time.
Our solutions
Customer Service quality
reflects how well businesses
perform as a whole.
Diversifying the available customer service channels brings you closer to your customers and produces clear and engaging communication. Set your business apart from the competition by providing the most efficient and rewarding customer service experience.
Main benefitsHow can Newvision help?
- 30% Average Productivity
Increase - Up to90% reduction in actual
Wait Times - Up to96% Customer walkaway
reduction