The Feedback Surveys Plus (FS+) application adds the necessary tools to create fully customizable surveys, expanding on the simple rating options provided by the standard FS app.
With this fantastic tool, it is possible to create conditional surveys, with multiple question/answer format and link results with actual customers, making use of your entire touchpoint network to deliver surveys and promotional offers.
This will allow the business to get detailed quality feedback on customers’ needs, desires and improvement suggestions, reward them for providing their opinions and open new possibilities for continuous improvement for the customer experience.
- — All FS Standard Features
- — Centralized Web Application
- — Implements simple to complex surveys
- — Multiple question-answer formats
- — Conditional questions
- — Can tie survey results to individual customers
- — Promotional coupon reward system
- — Real-time Dashboards & KPIs
- — Management Reports
- — Internal & External Alerts and Notifications
- — Multi-Language Support
- — Multi-channel implementation
- — 3rd Party Integration Ready