The Queue Management (QM) application grants customer services with an organized and consistent structure across an entire service network, by implementing operational and analytical tools that transform customer interactions into more efficient, productive and pleasant experiences.

This powerful tool enables the most efficient workload planning and distribution reduces transaction times and increases overall productivity, allowing staff to deliver a more focused and personalized service.

It also provides multiple methods of customer intake and their identification, control over the services delivered at every service desk and tools to prioritize them according to customer flow demands.

Every single customer interaction will be consolidated and presented in clear KPIs and insights on service performance, so the business can ground its branch transformation processes on solid data.

Features

• — Centralized Web Application
• — Complete Operational Tools
• — Queuing Kiosk Management
• — Flexible Queuing Algorithm Management
• — Real-time Dashboards & KPIs
• — Management Reports
• — Internal & External Alerts and Notifications
• — Multi-Language Support
• — Customer Identification support
• — Multi-channel implementation
• — Integration-ready through APIs