Queue Management
The Queue Management application includes all the features necessary to implement from the simplest to the most complex queueing scenarios.
It grants customer services with an organized and consistent structure across an entire customer service network, by implementing operational and analytical tools that transform customer interactions into more efficient, productive and pleasant experiences.
Enables the most efficient workload planning and distribution, reduce transaction times and increasing overall productivity, allowing staff to deliver a more focused and personalized service.
It also provides multiple methods of customer intake and their identification, control over the services delivered at every service desk and tools to prioritize them according to customer flow demands. Every single customer interaction will be consolidated and presented in clear KPIs and insights on service performance, so the business can start with a solid base to achieve meaningful branch transformation.
Features
- — Centralized Web Application
- — Complete Operational Tools
- — Queuing Kiosk Management
- — Flexible Queuing Algorithm Management
- — Real-time Dashboards & KPIs
- — Management Reports
- — Internal & External Alerts and Notifications
- — Multi-Language Support
- — Customer Identification support
- — Multi-channel implementation
- — 3rd Party Integration Ready
